Privacy Policy

Effective Date: May 14, 2026  |  Last Updated: May 14, 2026

1. Introduction and Who We Are

Welcome to the Privacy Policy of Pequod's Pizza ("we," "us," "our," or "the Company"). We are a food service business operating in the United States. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website pequodspizza-eat.rest (the "Website"), as well as any related services, sales, marketing, or events.

We take your privacy seriously. When you visit our Website, place an order, sign up for our newsletter, or contact us through any channel, you trust us with your personal information. We handle that responsibility with great care and are committed to being transparent about how we collect and use your data.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including privacy and data security;
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which provides specific rights to California residents;
• The CAN-SPAM Act, which governs commercial email communications;
• The Children's Online Privacy Protection Act (COPPA), which protects the online privacy of children under 13;
• Other applicable state and federal privacy laws as they may apply to our operations.

1.1 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, you may contact us using the following details:

2. Information We Collect

We collect several types of information in connection with the operation of our Website and the provision of our food services. Understanding what we collect helps you make informed decisions about sharing your information with us.

2.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our Website or services. This may include:

• Identification Information: Your full name, username, or similar identifiers;
• Contact Details: Email address, telephone number, mailing address, and billing address;
• Order Information: Details of food orders placed through our Website, including special dietary requirements or preferences;
• Payment Information: Credit card numbers, debit card numbers, billing information, and other financial data necessary to process your transactions. Note: We do not store full payment card details — these are handled by our secure payment processors;
• Account Information: Username, password, and profile preferences if you create an account on our Website;
• Communication Data: Messages, feedback, reviews, and inquiries you send to us through contact forms, email, or other communication channels;
• Marketing Preferences: Your preferences for receiving marketing communications from us and from our affiliated businesses.

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies and other tracking technologies. This usage data may include:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution;
• Log Data: Pages visited, time and date of your visit, time spent on each page, referring URLs, and clickstream data;
• Location Data: General geographic location derived from your IP address (city, state, or country level). We do not collect precise GPS location without your explicit consent;
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 7 for more details);
• Performance and Diagnostic Data: Error reports, performance data, and crash analytics that help us improve our Website.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect with us or interact with our content on platforms such as Facebook, Instagram, or Twitter, those platforms may share certain profile information with us in accordance with your privacy settings on those platforms;
• Analytics Providers: Third-party analytics services that help us understand how users interact with our Website;
• Advertising Partners: Information from advertising networks about your interests and browsing behavior to help us deliver more relevant marketing materials;
• Delivery and Payment Partners: If you place orders through third-party delivery platforms or pay through third-party payment processors, we may receive limited transaction data to confirm your order.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We are committed to using your data only in ways that are consistent with your reasonable expectations and our legal obligations.

3.1 Service Provision and Order Fulfillment

• To process and fulfill food orders placed through our Website;
• To manage your customer account and profile;
• To communicate with you about your orders, including confirmation, updates, and delivery status;
• To process payments and prevent fraudulent transactions;
• To respond to your customer service inquiries, complaints, and requests.

3.2 Website Operation and Improvement

• To maintain, operate, and improve our Website and digital services;
• To monitor Website performance, diagnose technical issues, and conduct security audits;
• To analyze usage trends and understand how visitors interact with our content;
• To personalize your experience on our Website, such as remembering your preferences or displaying relevant content.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about Pequod's Pizza products and services, where you have consented to receive such communications or where we have a legitimate interest in doing so;
• To display targeted advertisements on third-party websites and platforms based on your browsing behavior and interests;
• To conduct surveys and gather feedback to improve our products and services;
• To notify you about changes to our menu, pricing, policies, or promotions.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations;
• To enforce our Terms of Service and other applicable agreements;
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public;
• To detect, investigate, and prevent fraudulent or illegal activities;
• To respond to lawful requests from government authorities and law enforcement agencies.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in certain circumstances as described below.

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services to you. These providers are contractually obligated to protect your data and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment Processors: Companies that process credit and debit card payments on our behalf;
• Delivery Partners: Third-party food delivery platforms and courier services used to fulfill your orders;
• IT and Hosting Providers: Companies that host our Website, provide cloud storage, or maintain our technical infrastructure;
• Email Service Providers: Platforms used to send transactional and marketing emails;
• Analytics Providers: Tools such as Google Analytics that help us understand Website traffic and user behavior;
• Customer Support Platforms: Software used to manage and respond to customer inquiries;
• Marketing and Advertising Partners: Networks that help us deliver targeted advertisements.

4.2 Legal Requirements

We may disclose your personal information if we are required to do so by law or in good faith that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request;
• Protect and defend the rights or property of Pequod's Pizza;
• Prevent or investigate possible wrongdoing in connection with our services;
• Protect the personal safety of users of our Website or the general public;
• Protect against legal liability.

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our Website if any such transaction results in a material change to how your personal information is used, and we will give you the opportunity to opt out where applicable.

4.4 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

The security of your personal information is important to us. We implement a variety of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: Our Website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Look for "https://" in your browser address bar;
• Access Controls: We limit access to personal information to authorized employees, contractors, and service providers who need it to perform their job functions;
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full credit card numbers on our systems;
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities;
• Employee Training: Our staff members who handle customer data receive training on data protection best practices and our internal privacy policies;
• Incident Response: We maintain procedures for identifying, containing, and responding to data security incidents.

5.2 Limitations of Security

While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verified requests within the timeframes required by law.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you;
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information;
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are legally required to retain it);
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time;
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you;
• Right to Delete: The right to request deletion of personal information we have collected about you;
• Right to Correct: The right to request correction of inaccurate personal information;
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information with third parties;
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to what is necessary to provide our services;
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pequodspizza-eat.rest

We may need to verify your identity before processing your request. We will ask you to provide certain information to confirm that you are the person whose data we hold. We will respond to your request free of charge, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver personalized content and advertisements.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website operators. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that if you disable certain cookies, some features of our Website may not function properly.

For more detailed information about how we use cookies and how to manage them, please refer to our Cookie Policy, available on our Website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

When personal information is no longer required, we will securely delete or anonymize it in accordance with our internal data retention and destruction policies.

9. Children's Privacy

Our Website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, please do not use our Website or submit any personal information to us. If you are between 13 and 17 years of age, you may only use our Website with the involvement and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from or about a child under 13, please contact us immediately at [email protected].

10. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is primarily stored and processed in the United States. If you are accessing our Website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our Website and providing us with your personal information, you consent to the transfer of your data to the United States and acknowledge that privacy protections in the United States may not be equivalent to those in your home country.

If we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection. These safeguards may include:

• Entering into data transfer agreements with our service providers that incorporate standard contractual clauses or other recognized transfer mechanisms;
• Ensuring that recipients of your data are located in countries that provide adequate levels of data protection;
• Implementing technical and organizational security measures appropriate to the nature of the data being transferred.

11. Third-Party Links and Websites

Our Website may contain links to third-party websites, social media platforms, delivery apps, or other online services. This Privacy Policy applies only to our Website and does not cover the practices of third-party websites. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The presence of a link to a third-party website on our Website does not constitute an endorsement, recommendation, or approval of that website or its privacy practices.

12. Marketing Communications

With your consent, or where we have a legitimate interest in doing so, we may send you promotional emails, newsletters, special offers, and other marketing communications about Pequod's Pizza products, services, and promotions.

12.1 Email Marketing

All commercial email communications we send will comply with the CAN-SPAM Act, which requires that we:

• Not use false or misleading header information;
• Not use deceptive subject lines;
• Identify the message as an advertisement where applicable;
• Include a valid physical postal address;
• Provide a clear and conspicuous opt-out mechanism;
• Honor opt-out requests promptly (within 10 business days).

12.2 How to Opt Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link included in any marketing email;
• Contacting us directly at [email protected] with your request;
• Updating your communication preferences in your account settings (if applicable).

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails related to your orders, account, or our services.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can try to resolve your concern directly.

13.1 Contact Us First

Please submit your complaint or concern in writing to:

• Email: [email protected]
• Subject Line: Privacy Complaint — [Your Name]

We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days. If the matter is complex, we will keep you informed of our progress.

13.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your data unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority.

For all U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC), which oversees unfair or deceptive practices related to privacy and data security:

• FTC Website: www.ftc.gov
• FTC Consumer Helpline: 1-877-382-4357
• Online Complaint Portal: reportfraud.ftc.gov

For California Residents: You may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

For residents of other states: Many U.S. states have enacted their own consumer privacy laws and have their own attorney general offices that handle privacy complaints. Please consult your state's official government website for more information.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other business reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

If we make material changes to this Privacy Policy — particularly changes that affect your rights or how we use your personal information in significant ways — we will notify you through one or more of the following methods:

• Posting a prominent notice on our Website;
• Sending an email to the address associated with your account (if applicable);
• Displaying a notification banner when you next visit our Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Automated Decision-Making and Profiling

We may use automated processes to analyze information about your browsing behavior, order history, and preferences to personalize your experience on our Website and deliver relevant marketing content. This may include automated recommendations for menu items or personalized promotional offers.

We do not use fully automated decision-making processes that produce legal or similarly significant effects on individuals without human review. If you have concerns about how automated processes are applied to your data, please contact us at [email protected].

16. Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information, such as racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or financial account details beyond what is necessary to process payments.

If you voluntarily provide information that falls into a sensitive category (for example, dietary restrictions related to a medical condition or religious practice), we will treat such information with the highest level of care and will only use it for the purpose for which it was provided (e.g., to accommodate your food preferences or dietary needs).

17. Contact Information for Privacy Inquiries

For all questions, requests, or concerns relating to this Privacy Policy or our data handling practices, please contact our privacy team using the details below: